Welcome to the RocoMamas ordering platform where you can place an order, pay and have your delicious meals delivered.
Our Commitment To You
The Spur Group (Pty) Ltd (Registration No.: 1999/011042/07), (which franchises Spur Steak Ranches ("Spur"), Panarottis Pizza Pasta (“Panarottis”), John Dory’s Fish Grill & Sushi (“John Dory’s), Casa Bella, the Hussar Grill, and Spur Grill and Go) RocoMamas Franchise Co (Pty) Ltd (Registration No. 2010/020095/07), and Nikos Franchise (Pty) Ltd (Registration No.: 2004/030578/07) (collectively known as “the Franchisors”), take your privacy and your trust in us very seriously.
The purpose of this policy is to describe the way in which we collect, store, use and protect information that can be associated or used to identify a person using our website (“personal information”).
The Key Points Of Our Privacy Policy Are:
You can terminate your account at any time.
We only disclose information from which you may be personally identifiable to selected third parties in accordance with this privacy policy.
The Franchisors’ do not spam.
By participating in this community, you agree to this privacy policy.
All information is collected and stored in line with the Protection of Personal Information Act (Act 4 of 2013) and its Regulations.
We collect the following types of information about you when you use our website:
Information provided by you such as your name, mobile number, email and delivery address (as per your registration form), when you register to transact on this website.
The information is collected automatically.
The Franchisor receives and stores information that is transmitted automatically from your computer when you browse the Internet. This information includes information from cookies (described in paragraph 4 below), your IP address, and browser type.
Your IP address is the unique address of your computer which is automatically provided to other computers when your web browser or email application requests a web page or email from those computers on the Internet.
Use and Disclosure of information:
We will use your name so that you are recognisable on our database and so that we can personalize your experience.
We will use your mobile number and email address to contact you from time to time and may also use it for security reasons to confirm that you are who you say you are.
You can control the types and frequencies of certain sms and emails you receive in your preferences.
We may use the information collected automatically, such as your IP address and information stored via cookies, to gather statistics about the number of people who visit the website and to customise our website content, layout and services.
We may share this information with third parties to help us improve and better serve you, our customers.
Advertisements are delivered to you by our advertising partners.
We may however transfer information about your use of the website, such as your IP address and information stored via cookies, to our advertising partners and other third parties. This information may be used to provide advertising, promotions and other products and services that may be of particular interest to you. If you do not want to receive targeted advertisements at any point, please email the Customer Care centre at troubleshoot@rocomamas.co.za or contact them telephonically on 086 088 8772.
Our advertising and promotions partners have no access to your name or personal contact information stored by us unless you choose to share it with them. We will not provide your name or personal contact information to an advertising partner when you interact with or view a targeted advertisement. We may provide your personal information and the data generated by cookies and the aggregate information to the vendors and service agencies that we may engage to assist us in providing our services to you. Such third party entities will be obligated to use your personally identifiable information solely to provide the services to us.
We will disclose your personal information if we reasonably believe we are required to do so by law, regulation or other government authority or to protect the rights and property of the Franchisors’, its affiliates or the public. We may also co-operate with law enforcement in any official investigation and we may disclose your personal information to the relevant agency or authority in doing so.
We reserve the right to transfer your personal information in the event of a transfer of ownership, such as acquisition by or merger with another company. If an acquiring company should plan to materially change this privacy policy, we will notify you beforehand.
Consent
Your privacy is very important to us and we will use reasonable efforts in order to ensure that any information, including personal information, provided by you, or which is collected from you or third parties, is stored in a secure manner.
You agree to give (where applicable) honest, accurate and current information about yourself to us and to maintain and update such information when necessary.
Your personal information collected by us may be used for the following reasons:
To comply with statutory and regulatory requirements in respect of the storage and maintenance of documents and information;
To comply with valid requests for information, including subject access requests and requests in terms of the Promotion of Access to Information Act 2 of 2000.
To comply with information requests by regulators or bodies lawfully requesting the information (i.e. tax authorities);
For assessing client complaints;
For internal purposes such as training and monitoring;
To assist in law enforcement and anti-money laundering and counter-terrorist financing initiatives.
Minimal information about historical events
You acknowledge that any information supplied to us in terms of these Terms and Conditions is provided voluntarily to us.
By submitting any information to us in any form you further acknowledge that such conduct constitutes an unconditional, specific and voluntary consent to the processing (including storage) of such information by us in terms of these Terms and Conditions and/or under any applicable law in the manner contemplated above, which consent shall, in the absence of any written objection received from you, be indefinite and/or for the period otherwise required in terms of any applicable law.
Should you believe that we have utilised your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with us. If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator.
Cookies
Cookies are a common Internet technology. Many web sites use cookies to provide useful features for their users. Cookies are small files that are written or downloaded to your computer’s hard drive when you access a site. They allow us to store and quickly retrieve login information on your computer and provide data that we can use to improve the quality of our service. Most Internet browsers (such as Internet Explorer) are initially set up to accept cookies. If you prefer, you can set your browser to refuse cookies, although you may not be able to take full advantage of the website if you do so. You can disable cookies by going to Tools on your top menu bar. This will bring up the "Internet Options" dialogue box. On the top of the dialogue box, click on "Privacy". This will bring up the "Settings" box. Scroll up using the slide bar on the left-hand side of the box, until the wording in the box states Block All Cookies. Then click on the "OK" button on the bottom of the menu box. If you follow these instructions, your computer will not accept cookies in future. We may link information stored in cookies such as your age, gender and country with your personal information and we may use such information to gather statistics about the number of people who visit the website and to customize our content, layout and services for delivery to you. Our advertising partners may set and access cookies or use other technologies such as web beacons (which are electronic files that allow a web site to count users who have visited that page or to access certain cookies) in order to personalise advertising content. Use by these advertising partners of their own cookies and any other tracking technologies are subject to their privacy policies. We will use reasonable efforts to ensure that its advertising partners are operating privacy policies that are in accordance with our own privacy standards as set out in this privacy policy. You control who shares your information.
You can review, delete, correct and revise your personal profile, including who has access to your personal profile in your account at any time or contact us for assistance via email to troubleshoot@rocomamas.co.za; requests of this nature will be completed within 30 days.
Security and Confidentiality
The security of your personal information depends on your protection of your account password. Please do not disclose your account password to unauthorized people. We use industry standard technology designed to help keep your personal information safe. Please bear in mind though, that it is impossible for us to guarantee that impenetrable security measures are in place. For example, we cannot control any illegal and/or unforeseen activity of other users that may allow them to get around the privacy or security settings on the website. Consequently, you acknowledge that there are circumstances in which your personal information may be accessed by unauthorised persons. We limit access to your personal information only to employees who we believe need to come into contact with that information in order to do their jobs in connection with the service we provide. If you become aware of any breach of data security or have any other questions about the security of our website, please contact us via the Customer Care centre at 086 0888 772 or troubleshoot@rocomamas.co.za
You can review, delete, correct and revise your personal profile, including who has access to your personal profile in your account at any time or contact us for assistance via email to troubleshoot@rocomamas.co.za; requests of this nature will be completed within 30 days.
Changes In Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Additionally, we may send registered users an email notifying you of the change. IF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL STOP USING OUR SERVICE. YOUR CONTINUED USE, FOLLOWING OUR POSTING OF A CHANGE NOTICE OR ON OUR WEBSITE OR BLOG OR RECEIVING OUR EMAIL NOTIFYING YOU OF THE CHANGE, WILL CONSTITUTE YOUR BINDING ACCEPTANCE OF THE CHANGE.
Termination of Profile
You always have the option to cancel your membership at any time. If you are a member and no longer wish to participate, then please contact our Customer Care centre at 086 088 8772 or troubleshoot@rocomamas.co.za.
Co-Branding
The website may be co-branded with brands belonging to Spur Group (Pty) Ltd such as Spur Steak Ranches and/or Spur Grill and Go and/or John Dory's, and/or Panarottis and/or Hussar Grill, and/or Casa Bella; as well as RocoMamas Franchise Co (Pty) Ltd such as RocoMamas and/or RocoGo, and Nikos Franchise (Pty) Ltd.
Contact
If you have questions or concerns regarding this statement, you should first contact our Customer Care centre at 086 088 8772 or troubleshoot@rocomamas.co.za.